on 26-09-2020 10:21
on 26-09-2020 10:28
Usually means you have a previous watch still tied to your account?
on 27-09-2020 09:28
on 27-09-2020 10:15
on 27-09-2020 10:15
Also check your phone settings that you have motion and fitness enabled.
on 27-09-2020 22:39
on 27-09-2020 22:56
on 27-09-2020 22:56
I'll have to ask @O2Georgina to look into this for you in the morning as it needs your account to be set up properly.
You may not have iData enabled so the system won't recognise that you have an iPhone but she can check that and anything else.
on 28-09-2020 08:05
on 28-09-2020 08:05
on 28-09-2020 08:50
on 28-09-2020 08:50
Thanks @O2Georgina
on 30-09-2020 13:19
on 01-10-2020 16:19
I seem to be having the same problem.
Have a Pay Monthly plan on an iPhone 7 Plus, which I have had for several years.
Received a new Apple Watch Series 6 direct from Apple on Friday (25th) and went through the set-up/pair process on my phone/watch.
Got to the data set-up part and went through the security/data plan set-up process and sent the usual 'will send you a text in 24hrs once set-up.
After 48hrs tried the set-up process and got the exact same 'We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08'
So tried unpairing, factory re-set, pair agin process several times and each time when I get to the mobile data set-up process I get the same message.
Have spoken to O2 both on the chat services and on the phone (202) and told that they can see that my watch tried to setup a data plan and then immediately cancelled it, even though I didn't cancel it. Can only assume a bug.
Anyway, told that they can't do anything to resolve this issue and have escalated and I was told that I would get a call back within 3-5 days.
So here I am a week later with a watch I can't pair to my phone/O2 network and no solution.
I have even spoken to Apple who say there is nothing wrong with the watch and the issue is with the Network Provider.
Can I ask if you managed to resolve your problem and if so how?
Thanks in advance.