Advice on upgrade please?

[Anonymous]

Hi, i recieved a call early last week from who i thought was O2 to discuss my upgrade which is due on the 30th, i went through everything to set up my upgrade including my payment details etc etc and was being offered the same deal which i had seen on the shop so really had no reason to be weary, however at the end when the lady was going through the legal stuff she mentioned car phone warehouse? does this now mean i have upgraded through them rather than through o2?

Please help!!

[Anonymous]

http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=0161+726+0202

Number Checker

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Check a Number - Result

PhonepayPlus has the following information about number:

01617260202

Customer care number:	0121 761 1314
Search result provided by:	promotions4ll ltd
Service connected on:	08 April 2013
Service terminated on:	This service is still operating
Name of service:	network operator
Type of service:	promotions4ll ltd has not provided this information
Service description:	promotions4ll ltd has not provided this information
How much does this service cost?	promotions4ll ltd has not provided this information

[Anonymous]

I can see this getting messy trying to cancel 😞

[Anonymous]

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@Anonymous wrote:
I can see this getting messy trying to cancel 😞

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It shouldn't be.

Ring up and cancel if your minds made up.

Then after a few days just check your bank account that no Direct Debits remain in place.

Then upgrade with O2 Direct or independant {if your not wanting the refresh tariff} when it's time.

[Anonymous]

Thanks for all your help fingers crossed

[Anonymous]

You're welcome from all of us here.

Let us know how you get on please.

[Anonymous]

Just for certainty by all means call them by phone tomorrow but I would also put it in writing and send by recorded delivery. They way IF there are any ongoing issues you will be able to evidence it.

That said CPW are one of the better ones so I would be surprised if you had a problem. They may even offer you more to stay with the upgrade.

Good luck and please do let us know how you got on.

[Anonymous]

Thanks, but looking up top I don't even think this is CPW which is worrying me slightly

[Anonymous]

What company did you upgrade through? A search on Google will tell you if they are owned by CPW (who do own several other companies).

[Anonymous]

This is the thing when they rang they implied it was O2, but after I checked I found it wasn't, and after googling the number it's hard to even find out who they are!

[Anonymous]

What number did they call you from?