oh my friend you are in for a ride, i’ve been trying for (going on) 2 months now, made several posts on here about it, tried every troubleshooting and setup tip you could think of about this exact issue, ordered sim swaps, spoke to o2 on the phone at least 20 separate times, apple store, factory resets, you name it. i just got back from the o2 store today and though i could see the staff wanted to help, they did not achieve anything and i am still stuck on activating! they opened up a tech support ticket for me on the 17th July and were supposed to get back to me within 10 days, it’s been well over a month and they haven’t updated me at all & im still waiting for a crumb of information. The depressing truth is that you just have to keep persisting & be patient; though speaking of that, it’s gotten me nowhere. I’m wishing you the absolute best here and hope it gets fixed for you asap, but right now it seems we’re in the same boat 😆 o2 in recent years have been sharply declining in customer service & support, but if i do find a solution i’ll be sure to update you!
