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02 unlimited free calls aren't free to a contract phone??

Anonymous
Not applicable

on ‎23-11-2012 19:08

on ‎23-11-2012 19:08

Hi everyone bit of a silly question but curious to know if you are on pay as you go unlimited free calls and text does it not be free when your ringing and texting a contract phone? My friends who are on pay as you go unlimited are being charged to ring and text me even though I'm 02 but I'm on contract?? Anyone else have this problem??
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perksie
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on ‎23-11-2012 20:02

on ‎23-11-2012 20:02

It is free if they're being charged they need to check their tariffs or ring O2 for an explanation.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Anonymous
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on ‎23-11-2012 21:03

on ‎23-11-2012 21:03

Yeah that's what I was thinking but I contacted 02 and they said it is normal but it shouldn't be,very confused :S
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perksie
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on ‎23-11-2012 21:50

on ‎23-11-2012 21:50

O2 wouldn't have been able to answer a question about someone else's account.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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on ‎23-11-2012 22:18

on ‎23-11-2012 22:18

I understand that but since my number got switched to my micro sim this morning anyone who has been contacting me has been charged a bomb even though they have free calls to 02 numbers..I had my old simcard in my blackberry before it switched over and it was working fine obviously something has happened to do with my number switch
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jonsie
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on ‎23-11-2012 22:37

on ‎23-11-2012 22:37

It can take a little while to re-register on the system once the number has been disconnected then provisioned to a new sim. In the meantime your friends will be reimbursed for the incorrect charges if they contact customer service.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
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on ‎23-11-2012 23:18

on ‎23-11-2012 23:18

Yeah I was thinking that aswell as the sim swap only registered this morning. Just hope it sorts itself out because no one wants to ring or text me anymore 😞 lol
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MI5
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on ‎23-11-2012 23:19

on ‎23-11-2012 23:19

At least you'll have a quiet weekend wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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