02 unlimited free calls aren't free to a contract phone??

[Anonymous]

Hi everyone bit of a silly question but curious to know if you are on pay as you go unlimited free calls and text does it not be free when your ringing and texting a contract phone? My friends who are on pay as you go unlimited are being charged to ring and text me even though I'm 02 but I'm on contract?? Anyone else have this problem??

[perksie]

It is free if they're being charged they need to check their tariffs or ring O2 for an explanation.

[Anonymous]

Yeah that's what I was thinking but I contacted 02 and they said it is normal but it shouldn't be,very confused :S

[perksie]

O2 wouldn't have been able to answer a question about someone else's account.

[Anonymous]

I understand that but since my number got switched to my micro sim this morning anyone who has been contacting me has been charged a bomb even though they have free calls to 02 numbers..I had my old simcard in my blackberry before it switched over and it was working fine obviously something has happened to do with my number switch

[jonsie]

It can take a little while to re-register on the system once the number has been disconnected then provisioned to a new sim. In the meantime your friends will be reimbursed for the incorrect charges if they contact customer service.

[Anonymous]

Yeah I was thinking that aswell as the sim swap only registered this morning. Just hope it sorts itself out because no one wants to ring or text me anymore 😞 lol

[MI5]

At least you'll have a quiet weekend