Apple
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Forum Posts

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
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Resolved! E-Sim activation code

Good evening i have just upgraded to an iPhone XR and am switching all of my old data from my old phone. I am trying to add a data plan and need my e-sim activation code. Where would I find this?Any help is appreciated thank you

No internet

Morning, I have no internet or 4G. I have the blue tick against my network but no symbol on top. 4G just keeps spinning. Internet is OK on all other devices, I've rebooted my router and phone. I've reset my network and signed into my router but still...

Corfie by Level 1: Joiner
  • 519 Views
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Unlock iPhone from O2 when you are not a client

I have bought an iPhone 6s and the seller has lied when he stated that the iPhone was unlocked. Unfortunately, I am no longer in UK and I don't have a UK SIM to contact the live chat from O2. How can I unlock the iPhone that I have bought ?

Capi by Level 1: Joiner
  • 932 Views
  • 7 replies
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Resolved! New and old phone (without sim) both ring when receiving a call!

I bought a new iphone sim free and have put my SIM card into this. I have given the old device to my mother, who just uses that old phone to connect to the internet without inserting her SIM card. However when somebody calls me BOTH my new phone with...

Al2 by Level 1: Joiner
  • 1454 Views
  • 2 replies
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Resolved! Problems with new phone

I had a new phone delivered this week, and the battery doesn’t last and it keeps on dying. How do I get a new one as it’s urgent

taylor4 by Level 1: Joiner
  • 385 Views
  • 2 replies
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Resolved! incoming calls

My incoming calls are randomly missed. Some are successful, others log as missed call. Guru spent an hour in O2 shop trying everything eg changing sim, rebooting network, latest software, ring from landlines, and different mobile phones, some come th...

Resolved! Camera problems

My front facing camera has just stoped working and I can’t use my Face ID.Whenever I use my camera it’s blurring.

Freddie by Level 1: Joiner
  • 440 Views
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Resolved! the "silent mode" button does not work

Hello. I bought an iphone 11 at o2 in a subscription and after 2 weeks the "silent mode" button does not work. Can You help me ?

Leszczak by Level 1: Joiner
  • 889 Views
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Resolved! Upgrade device

Hi,I hope you are wellI would like to know if i can upgrade the device only, because i have a monthly pay tariff and i wanted to upgrade only the device but i’m having a look and they are offering you the device with the tariff.I hope someone can hel...

Jordi by Level 1: Joiner
  • 369 Views
  • 1 replies
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Resolved! new phone/sim wont get signal

I upgraded to iphone SE2020 from iphone 5s -new sim, keepinig number. I inserted new sim in the SE 5 days ago, but still no signal. I switch it on and off a few times a day. Old phone/sim still has the signal. Any thoughts?JT

jaykay63 by Level 1: Joiner
  • 479 Views
  • 2 replies
  • 0 kudos