xperia z white screen

[RCL]

I have had my Z for 13 months but the past couple of weeks it has flicked to a white screen then it has now started to stay on white screen and I have to turn phone off does anyone have a surgestion as to what is wrong please thanks in advance

[Anonymous]

Hi

If a soft reset does not work then think about a hard reset.

If no joy seek help from the phone manufacturer.

[MI5]

Sounds like a poor connection on the motherboard to screen cable.
It should be still under warranty.

Resets won't help you with hardware issues and should not be used as the first line of trouble shooting all the time......

[Anonymous]

Sony Uk Support link : http://www.sonymobile.com/gb/support/find-your-product/

Hard reset ; http://www.allflashfiles.com/hard-reset-sony-xperia-z/

Make a back up first.

[MI5 · Accepted solution]

Your local Carphonewarehouse can handle Sony warranty repairs - some even do this on site, if it's easier for you....

[RCL]

I'll try sony thank you as reading other posts its not worth asking O2 thank you for your help everyone x

[Anonymous]

Good luck.

Perhaps let us know how you get on.

[MI5]

Remember we only see the bad reports on here regarding O2 repairs but having said that you should get a better and more personal service by going to the manufacturer directly.

[RCL]

Spoke to sony chat and I have been advised to send phone to them to be checked over

[MI5]

Hopefully they will look after you.