wifi calling and 4G calling

[kentglasssoluti]

Hi, I am trying to set up wi-fi and 4G calling on a Samsung A6. All of the instructions are very clear but there is no wi-fi calling and the option to turn on the Votle will not turn on. Help please and many thanks in advance.

[MI5 · Accepted solution]

@kentglasssoluti 

Customer service needs to activate it on your account first.

You then turn it on in your MyO2.

After that, wait 24 hours and reboot your phone.

[kentglasssoluti]

Many thanks, the phone is not compatible for some reason.

[MI5]

@kentglasssoluti 

Samsung A6 IS compatible https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Which YTS told you that?

[Cleoriff]

@kentglasssoluti 

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#samsung-setup 

[MI5]

@kentglasssoluti 

Go back to customer service and ask them to enable wifi calling on your account.

You should call.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[kentglasssoluti]

O2 chat told me, it’s to do with the software as it is my old company work phone

[MI5]

@kentglasssoluti 

All you need to do is make sure it's updated with the latest firmware.

Don't believe live chat to get the time correct, call them as I said above.

[Andy7856]

@kentglasssoluti 

I think you will struggle to get a sensible answer from O2 to be honest, for a technology company they dont seem to know much about technology.

Every agent I speak to gives me a different answer when I ask "does that firmware, on that model allow 4G calling" and it usually conflicts with their own advise on their own website.    As a result I am bounced between Samsung and O2 to cure my issue.    (trying to run Samsung S10+ with OXM, on Android 11)    Their website says its suitable, ie no "*" against it.   

You would think someone at O2 perhaps from the licensing/product approval team who approves firmware v handsets would have a list for definate answer.     Its taught me a valuable lesson about buying SIM free phones, and how network operators appear to detest them.