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wifi calling and 4G calling

kentglasssoluti
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Hi, I am trying to set up wi-fi and 4G calling on a Samsung A6. All of the instructions are very clear but there is no wi-fi calling and the option to turn on the Votle will not turn on. Help please and many thanks in advance.

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MI5
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@kentglasssoluti 

Customer service needs to activate it on your account first.

You then turn it on in your MyO2.

After that, wait 24 hours and reboot your phone.

wifi on.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@kentglasssoluti 

Customer service needs to activate it on your account first.

You then turn it on in your MyO2.

After that, wait 24 hours and reboot your phone.

wifi on.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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kentglasssoluti
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Many thanks, the phone is not compatible for some reason.
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MI5
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@kentglasssoluti 

Samsung A6 IS compatible https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Which YTS told you that?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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MI5
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@kentglasssoluti 

Go back to customer service and ask them to enable wifi calling on your account.

You should call.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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kentglasssoluti
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O2 chat told me, it’s to do with the software as it is my old company work phone
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MI5
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@kentglasssoluti 

All you need to do is make sure it's updated with the latest firmware.

Don't believe live chat to get the time correct, call them as I said above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Andy7856
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@kentglasssoluti 

 

I think you will struggle to get a sensible answer from O2 to be honest, for a technology company they dont seem to know much about technology.

 

Every agent I speak to gives me a different answer when I ask "does that firmware, on that model allow 4G calling" and it usually conflicts with their own advise on their own website.    As a result I am bounced between Samsung and O2 to cure my issue.    (trying to run Samsung S10+ with OXM, on Android 11)    Their website says its suitable, ie no "*" against it.   

 

You would think someone at O2 perhaps from the licensing/product approval team who approves firmware v handsets would have a list for definate answer.     Its taught me a valuable lesson about buying SIM free phones, and how network operators appear to detest them.

 

 

 

 

 

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