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samsung s3 wont turn on

Anonymous
Not applicable

on ‎09-05-2013 13:46

on ‎09-05-2013 13:46

Hi my samsung was fine on saturday, sunday tried to turn my phone on. It had dies, tried different different battery and charger. Toot to 02 shop and they sent it to repair shop. Had phone call today to say my phone will cost me £138 to repair due to screen damage. I can honestly say it hadnt been dropped. Where do I stand on this?
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎10-05-2013 08:07

on ‎10-05-2013 08:07

Sounds very fishy to me......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎10-05-2013 08:56

on ‎10-05-2013 08:56

Have spoken to someone this morning, he has told me I cannot claim on my insurance as my screen is not broken on the outside. that it should come through warranty. I am so confused and fed up. I just a straight answer. What should I do?
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎10-05-2013 09:00

on ‎10-05-2013 09:00

Start a complaint http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎10-05-2013 09:37

on ‎10-05-2013 09:37

I would if I could get through to them.
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Anonymous
Not applicable
In response to Anonymous

on ‎11-05-2013 18:18

on ‎11-05-2013 18:18

get in touch with samsung,they give ya a 2 yearwarranty.i sent my galaxy s back as it wasnt charging.theysent a courier to pick it up n drop it back off,theyve even put new screen in n updated all software.only thing didnt get new was the back of it.quick aswell 

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