Solved: roaming charges

Anonymous · ‎13-03-2017

Horrified to get a bill of £118 after a 7 day holiday in Russia. How do I avoid such shocks in future?

MI5 · ‎13-03-2017

There are only 3 options I can think of for Russia.
1 - If on contract use Tugo over wifi http://www.o2.co.uk/apps/tu-go
2 - Use a local sim card if you can figure out how to get one.
3 - Leave your phone at home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-03-2017

There are only 3 options I can think of for Russia.
1 - If on contract use Tugo over wifi http://www.o2.co.uk/apps/tu-go
2 - Use a local sim card if you can figure out how to get one.
3 - Leave your phone at home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎13-03-2017

Have a look here http://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad but you can use tugo if a monthly customer over wifi ensuring your phone is in airplane mode with wifi enabled etc.

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Cleoriff · ‎13-03-2017

Russia classed as the 'Rest of the World' and the rates are horrendous

http://international.o2.co.uk/internationaltariffs/travelling_abroad

Veritas Numquam Perit

MI5 · ‎13-03-2017

As discovered.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-03-2017

@MI5 wrote:
As discovered.....

The op probably 'discovered' it was high. I presented a picture of the costs...

Veritas Numquam Perit

MI5 · ‎13-03-2017

Indeed, but that question wasn't asked

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-03-2017

@MI5 wrote:
Indeed, but that question wasn't asked

Really..... Let's just say every picture tells a story. I thought it was relevant...therefore I posted. I don't see a problem with that.

Veritas Numquam Perit

MI5 · ‎13-03-2017

Who said it was a problem.....??
I just agreed the costs were horrendous.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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