phone locks

[tilly43]

Could anyanybody tell me why I have just bought a Samsung 2 mini but when I try to make a phone call I keep getting a pad lock on my phone and restricted calls can anyone help

[Anonymous]

Might be a bar on your account, you need to contact cs on 202 unless our Samsung experts @MI5 or @jonsie can suggest anything

[MI5]

Have you either activated your sim card or done a sim swap?
Is it contract or payg?
If payg have you topped up the sim with credit?

[tilly43]

Have topped up phone and I think phones been activated can send texts but can't phone out or go on to the internet.

[Cleoriff]

Could I just ask where you bought the phone from?

[Anonymous]

Now you ask that @Cleoriff I have a funny feeling what might have happened

[MI5]

Won't be that if texts are working.
Have you transferred a number across at all?

[Cleoriff]

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@MI5 wrote:
Won't be that if texts are working.
Have you transferred a number across at all?

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Bit surprised at that Rich...I thought  it could be texts and calls working but not data which would indicate 'a problem' ...?? I live and learn...

[MI5]

No, t'other way around..

[Cleoriff]

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@MI5 wrote:
No, t'other way around..

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Lesson for today then....:smileywink: