nokia lumia 820 - slow internet

[Anonymous]

my business phone is the above nokia lumia 820

the tarif i am on is the o2 200 24 bonus

everytime i use the internet i find that its very slow, and i mean really slow to no connection at all. its actually not worth having most of the time as its unusable.

is there anything i can check on the phone before i deem it o2 just providing a crap service? (just like they did on my personal phone hence im now with three, which is what ill switch to when this contract runs out)

[MI5]

Use a speedtest app to check your download speeds in different areas - If some are slower than others then it's down to the network.

[Anonymous]

tbh its pretty much everywhere i go, o2 signal isnt a problem even where i live out in the sticks, its purely just the internet

almost as if they have a switch on their end that turns off 3G......?

[MI5]

The 3g network suffers from capacity issues (something 4g is supposed to address), so if you have too many users on the same cell tower the internet speeds will drop dramatically, regardless of signal strength. Likewise you can have 1 bar and still get fast data speeds if not many people are using the mast.

[Anonymous]

so confirmed that its just o2 providing a crap service then

ive got a 200mb allowance that i cant use lol

[Anonymous]

Does it happen in all different places or just one mainly

[Anonymous]

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@Anonymous wrote:
Does it happen in all different places or just one mainly

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Sounds like its everywhere Damien.

@Anonymous said.....

"tbh its pretty much everywhere i go, o2 signal isnt a problem even where i live out in the sticks, its purely just the internet"

[Anonymous]

May be an issue with the phone then

[Anonymous · Accepted solution]

Possibly so.

After the generic solutions have been exhausted i'd suggest seeking help from one of the Nokia Care Points.

http://www.nokia.com/gb-en/support/care-point/

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...


Some Cpw have in house ones.

[Anonymous]

ill give the above links ago and see what nokia people say

cheers