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misdirection of call after optio selection

Anonymous
Not applicable

on ‎03-02-2017 22:53

on ‎03-02-2017 22:53

Often when phoning a company I am asked to select Option 1,2 etc.

When I select an option I am either cut off or the call is put on hold and I am automatically transfered to another number on phone contact list.

Any ideas why?

My phone is Alcatel Pixi4

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MI5
Level 94: Supreme
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on ‎03-02-2017 23:05

on ‎03-02-2017 23:05

Your phone could have a digitiser fault.
Try running a test app like this https://play.google.com/store/apps/details?id=com.rn.yamtt&hl=en-GB
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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