Solved: locked out - forgotten password

Anonymous · ‎22-10-2016

Hi all,

Can anybody help?

Bambino · ‎22-10-2016

@Anonymous If you are locked out, I think you will have to do a hard reset, but be aware that you will lose all your data on your phone. Please see this link:

https://www.ifixit.com/Guide/How+to+Hard+Reset+Samsung+Galaxy+A5/47341

I DO NOT WORK FOR O2

View solution in original post

adamtemp64 · ‎22-10-2016

phone type and what password?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎22-10-2016

Its a Galaxy A5 and the letters password to access the phone's functions. Thanks

adamtemp64 · ‎22-10-2016

@MI5 may be the one to help have tagged him so he sees thi post

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎22-10-2016

Its a Galaxy A5 and the letters password to access the phone's functions. Thanks

Bambino · ‎22-10-2016

@Anonymous If you are locked out, I think you will have to do a hard reset, but be aware that you will lose all your data on your phone. Please see this link:

https://www.ifixit.com/Guide/How+to+Hard+Reset+Samsung+Galaxy+A5/47341

I DO NOT WORK FOR O2

Anonymous · ‎22-10-2016

@BambinoGutted but fair enough. I've following the instructions but the device just seems to be 'stuck' now flashing the Samsung logo in white? Arggghhh!

Thanks for your help, I do appreciate it.

Anonymous · ‎22-10-2016

@Bambino

Just needed patience. Ta.

Bambino · ‎22-10-2016

@Anonymous I presume that means you've been able to get back into the phone again. Hope you didn't lose too much.:smileysad:

I DO NOT WORK FOR O2

MI5 · ‎22-10-2016

If you just enter the wrong password 10 times it will ask you to reset it with your Google log in.
It would have saved you the hassle of a reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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