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Level 1: Joiner
Posts: 1
Registered: ‎13-03-2018
Accepted Solution

locked after restart

I restarted my galaxy s7 and have forgotten my password. is there any way to fix this without doing a hard reset as I dont want to lose everything on the phone.. thanks

Posts: 77,225
Topics: 481
Solutions: 8,953
Registered: ‎04-04-2012

Re: locked after restart

Enter the wrong password around 10 times and you'll get a message asking if you want to unlock with your Google account details.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.

Community Manager
Posts: 3,865
Registered: ‎23-07-2014

Re: locked after restart

Hi @rosie6! Did the above suggestion from @MI5 help you out with your phone? Please do let us know how you're getting on. Smiley Happy

I'd love to hear your thoughts on why you stayed on our community, let me know here. Smiley Happy

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