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eSim Galaxy Watch 3

keru
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Hi

I was sent an eSim for Galaxy Watch 3 4G (pre-owned). I have it all setup but cannot make/receive calls in standalone mode.

Is there supposed to be an airtime plan for the watch in addition to the airtime plan I have for the mobile? If yes, how do I signup. Anyone I speak with online or in-instore, no one has a clue.


 

 

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Marc1984
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also in the same position. support for this is useless. they both blame each other (O2 and Samsung)

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Cleoriff
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@MickyBlue 

According to this post by @O2Georgina one of our account advisors, the set up of this watch can only be done instore. https://community.o2.co.uk/t5/O2-Gurus/Galaxy-Watch-3-LTE-version-Searching-for-network/m-p/1448934/... 

I was surprised as I thought it could be set up via the wearable app on the device.

Veritas Numquam Perit

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O2Georgina
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Good morning @Cleoriff  I have had this confirmed this morning, that at this time samsung watches can only be set up in storeslight_smile

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Cleoriff
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Thanks for the clarification @O2Georgina wink

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11Jonesy11
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Do you only need to go in store to sort the esim qr code out? Because I received mine with my watch this morning and set it up myself. But I still can't make calls standalone from the watch even though my phone is at home connected to the Internet. 

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MI5
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Yes you do @11Jonesy11 

They are open in England and Wales on Monday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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11Jonesy11
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OK I'll pop in on Monday.
Thanks.
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11Jonesy11
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I went in and all they done was go to Settings-Advanced Settings-Calls and Texts on other Devices and turned this on. So no need to go in to a store at all, you can do this yourself. Thanks for the replies and I hope this helps others.
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Cleoriff
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Thanks for the info @11Jonesy11 . It certainly should help others. As you say, no need for a trip to the store. thumbsup

@O2Georgina  will be interested to read this.

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cliver
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Hi All,

I have the same issues on my Watch Active 2.

I have installed and setup the eSim on the watch, setup as per the instructions,  and it shows as active. But I still can't make calls etc. unless connected via bluetooth.

Does it take a while for the settings to propogate through the O2 network?

Do I have to contact them to set it up their end?

Will it get billed automatically?

It all seems very haphazard to me.

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