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eSim Galaxy Watch 3

keru
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Hi

I was sent an eSim for Galaxy Watch 3 4G (pre-owned). I have it all setup but cannot make/receive calls in standalone mode.

Is there supposed to be an airtime plan for the watch in addition to the airtime plan I have for the mobile? If yes, how do I signup. Anyone I speak with online or in-instore, no one has a clue.


 

 

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MI5
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@keru 

Yes, the watch plan is an extra £5 per month and you need to set it up through the wearables app on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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keru
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Thanks for that.

 

In wearables I have the mobile plan setup, providing this is the right place. It's a Samsung S9+, so in Wear app, under Mobile Plans it states:
Service Provider: O2-UK

Service state: In service

Name: Profile name

 

I had this setup for nearly a month and in my recent bill there is no airtime plan for watch. I thought this would have been setup when the eSim was sent out.

 

Do I need to call O2 up again to setup the airtime plan?

 

Thanks for your help.

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MI5
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@keru 

You have to activate it now.

If you're not being charged, it isn't active.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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keru
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You've probably figured out that I'm rubbish at this.

 

How I followed the instructions in section 

 

About esim for Samsung Connected Watches

 

from this link https://www.o2.co.uk/help/phones-sims-and-devices/esim

I'll try removing the eSim and add it again, I think this is allowed 3 times before becomes invalid.

Many Thanks

 

 

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keru
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Removed plan and re-added, still no luck.

 

As before get signal bars on the watch.

 

Using the watch I tried to select network using Find Networks then get message "Network search failed"

 

and tried Select Automatically, get the message "Failed to select network"

 

Any ideas?

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madasaf1sh
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@keru

Best way to check if the plan is setup and working is to

Go into Connections,
Then go into Mobile Networks
Scroll to the Bottom and tap Select Mobile Plans
You should see - O2-UK-585F (enabled)

If you don't see enabled then you have a problem.

Also make sure auto is set to On

Where did you buy the watch from?
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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keru
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My replies prefixed with **

 

Go into Connections,
Then go into Mobile Networks
Scroll to the Bottom and tap Select Mobile Plans
You should see - O2-UK-585F (enabled)

** This is enabled

If you don't see enabled then you have a problem.

Also make sure auto is set to On

** Auto is set to On

Where did you buy the watch from?

** Purchased from Argos

 

I'll get in touch with O2 maybe ask for another eSim. The problem is not many at O2 (store or online) have much knowledge on this which is very frustrating.


 

 

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madasaf1sh
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@keru

Apologies, i didn't see your reply

I would contact Samsung Support

https://www.samsung.com/uk/support/contact/

They are available via Live Chat between 8am and 8pm, and should be able to point you in the right direction

Smart Watches can be a black art im afraid.

Let us know how you get on with Samsung
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MickyBlue
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Hi Keru,

 

Did you ever resolve this issue? I have exactly the same problem with the same errors when trying to connect to the network with my Galaxy Watch 3.

 

Alan

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