eSIM Transfer Query - Android to Android (Pixel 6a to Pixel 9a) - Minimizing Downtime

[andy400]

Hi,

I am an O2 customer currently using a Google Pixel 6a with an active eSIM on my account. I will be upgrading to a Google Pixel 9a shortly.

As this is my primary business line, I need to ensure a seamless transition with zero downtime. Could you please clarify the correct process for moving my eSIM to the new device?

Specifically:

1. Android Quick Transfer: Does O2 currently support the native Android "Transfer SIM from another device" feature during the initial phone setup wizard?

2. Manual SIM Swap: If the native transfer is not supported, do I need to generate a new eSIM QR code via My O2?

3. Timing: If I generate a new QR code via the portal, does my current eSIM on the Pixel 6a stop working immediately, or does it stay active until I scan the code on the new phone?

I need to know the specific order of operations to prevent my business number from being unreachable while I wait for the new phone to arrive.

Cheers
Andy

[andy400]

Thanks, I don't have any stores near me at all, and I have no transport. I'm out in the "sticks". It's nearly 2 hrs in a taxi to get to a store unfortunately.

[MI5]

@andy400 

Fair enough.

As all's been said, I'll just wish you good luck.

Guide: How to find help & contact O2 

[andy400]

Thank you. I'll let you know how I get on and I'll try to document the whole process so that others may benefit from it. 

[jonsie]

If you call O2 your current esim will be disconnected immediately

You need to be signed into My O2 as you won't have access unless already signed in

Reason being you will need the code which is sent by text message to a sim that has been deactivated

So many things to go wrong as customer service (especially overseas) can mess it up for you

Good luck I hope all goes well for you

[MI5]

Log in codes are no longer a thing since the VMO2 joint sign in fiasco, as long as you're using a device that has previously been logged in.