Solved: deleting notifications - O2 Community

i received a notification message whch showed as an email re4ceived and an envelop top right of screen. pressing clear removes message but not '1' on email icon on home page. every time i start up envelope appears again with message. phone is samsung galaxy gt-s5830i. does anyone know how i can delete it. i must be missing something in the tools.

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Registered: 04-04-2012

Yes, it will do. The notification bar (curtain) is different to the email icon. You still need to press the email app and actually open or delete the email for the icon to disappear....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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144166 Posts
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27624 Solutions

Registered: 04-04-2012

Once you open the email the icon will go away.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 2 of 10

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thanx for this MI5. when i pull down curtain with ,green wifi, bt, gps etc and with notification envelope. then click clear, envelope goes but email sign still shows 1. when restarting after turning off, envelope has returned.

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144166 Posts
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27624 Solutions

Registered: 04-04-2012

Yes, it will do. The notification bar (curtain) is different to the email icon. You still need to press the email app and actually open or delete the email for the icon to disappear....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 4 of 10

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many thanks for your help. regards jayesem

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144166 Posts
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Registered: 04-04-2012

No probs mate. Hope it makes sense to you now?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 6 of 10

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yes ok now cheers

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144166 Posts
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Registered: 04-04-2012

Great

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 8 of 10

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many thanks to MI5 and others for their help. problem now sorted. regards jayesem

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144166 Posts
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Registered: 04-04-2012

Anytime

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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