complaints team does it exist???

[Anonymous]

Does anyone know of any other way to contact the complaints team?

I logged a complaint a month ago and have only received the auto response. Despite calls logged and notes added against my account and numerous follow up emails.

O2 does anyone look at the complaints inbox???

[jonsie]

You could email the CEO's office too. Easily found on Google. 

[SusieB1]

I too am utterly disgusted with O2.  They make it impossible to leave and you can spend more than an hour or so, either on the phone (to their so-called Helpline) or to an online 'chat' person.  It takes for ever just to get through the security checks...which are endlessly repetitive.  I have been with O2 for many, many years...they show no loyalty to existing (good) customers, all they care about is signing more people up.  I am having to buy endless (extortianate)  Bolt-Ons just to get the data I need.  As far as I am concerned I was mis-sold my current package - at an O2 shop (not online) and I spent an hour with the 'guru' explaining my needs.  F***ing hopeless,,and deeply frustrating.  Any ideas how one can get redress?

[SusieB1]

Having just posted my rant - O2 have the temerity to ask me to 'rate' them....omg

[MI5]

Complaints process is here @SusieB1 

Use the Resolver option for best results https://www.o2.co.uk/how-to-complain