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changing tariff

Anonymous
Not applicable
I am wondering am I able to lower my tariff ? I have moved house and no signal whatsoever and in middle of contract?
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MI5
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No there is no provision to lower tariffs.
If on refresh you can pay off the phone (so it's yours) and just walk away. You can then get a sim only deal from another network.
You may also need to unlock your O2 phone to do this http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152438 Posts
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Registered:
No there is no provision to lower tariffs.
If on refresh you can pay off the phone (so it's yours) and just walk away. You can then get a sim only deal from another network.
You may also need to unlock your O2 phone to do this http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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jonsie
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Download Tugo to use over wifi at home which will help in the short term.

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