broken device

[Anonymous]

i broke screen on my one mini 2 after only 4 weeks into my contract as i have no insurance my contract has 13 months left wss told it wss 210 to upgrade had anyone any ideas on how to get my phone fiwed

[Cleoriff · Accepted solution]

Hi @Anonymous 

Unfortunately warranty does not cover a broken screen replacement if the damage was caused by you dropping it etc

If you send it for repair they will give you an estimate before any work is carried out. You can then decide whether to go ahead or get the phone returned to you.

You may want to send it to the manufacturers before using O2 repairer

http://www.htc.com/uk/

Alternatively you could try your local Carphone warehouse who have dedicated repair centres

http://www.geeksquad.co.uk/services/repairs/mobile-phone/htc

[MI5]

Your only options are to repair or replace the phone. Either way you will have to pay for it as you don't have insurance.
You might find that local phone repair shops are cheaper than the likes of CPW but if they are not approved by the manufacturer your warranty could become invalid.

[jonsie]

It may be worth checking your home insurance for personal items or some bank accounts provide mobile phone coverage. OIther than that you need to either replace it or get it repaired by the manufacturer preferably but at your own cost.

[Anonymous]

hi everyone thanks for posts on original question 

as i have to pay to get phone fixed anyone know of any reliable and trusted services 

[Cleoriff]

Hi @Anonymous 

If you refer back to your original thread you will see I actually included suggestions about repairers. As the phone is only a few months old you are best advised to have it done by an approved repairer else any warranty would be void

Ideally it should go to back to HTC (previous thread here)...

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/broken-device/m-p/859713/highlight/true#M44458

Dedicated HTC support centre/repairs here http://www.htc.com/uk/

Or alternatively Carphone Warehouse do HTC repairs http://www.geeksquad.co.uk/services/repairs/mobile-phone/htc

[Anonymous]

Hi @Anonymous sorry to hear this about your phone 😞
What did you finally decide to do?