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o2 help ? what a joke? No phone service on my Cheap Galaxy S5 and cant get thru online chat

Anonymous
Not applicable

on ‎16-03-2015 19:55 - last edited on ‎17-03-2015 08:26 by Moderator

on ‎16-03-2015 19:55 - last edited on ‎17-03-2015 08:26 by Moderator

 

How come on my Birthday i get no o2 service on my pay monthly Samsung Galaxy S5 ? Yet my wife on o2 sim only with a sony erricson  has service?

 

whats the use in having an expensive phone?who do i blame?Samsung or o2?

 

Been holding for over 40 mins on wifes phone to 202 for help? joke!!!

 

Cant even get online chat from my PC to o2.

 

What a bunch of crap and it aint the first time with o2.. they are about as accessible as Ebay when there is a problem.

 

 

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jonsie
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on ‎16-03-2015 20:03

on ‎16-03-2015 20:03

Is your wife's sim card the same size as yours?

Are you able to try it in your phone to check if it's a sim fault or the phone at fault?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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In response to jonsie
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on ‎16-03-2015 23:03

on ‎16-03-2015 23:03

Help and advice with some things to check here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎18-03-2015 14:44

on ‎18-03-2015 14:44

Hi @Anonymous sorry to hear this has happened , if you give us a little bit more info we'll try to help you.
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