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FAQs: Android devices

Hi all, welcome to the Android devices board! Here you can ask questions related to Android devices and get answers from other members of our Community. You can also post a review of your current Android device. If you're new and want to know more ab...

Marjo by Former Staff
  • 2 replies
  • 2 kudos

Text message won't send

Everytime I text my mum it keeps coming back phone number formatted wrongly but I can call her I can WhatsApp her I can Skype her it just won't send text messages I've deleted her number and re-entered it I've switch my phone off off and back on I've...

Shell84 by Level 1: Joiner
  • 2 replies
  • 0 kudos

VoLTE active but no status icon?

So I've moved to o2 for the first time and although I have VoLTE enabled and the setting is visible under settings, there is no status icon. There is also no HD icon when calling (Vodafone gets the HD icon but no VoLTE icon as does Three). I'm using ...

P30 EMUI 10 update

I've just received my brand new p30 but it's not recognising that there is an update to EMUI 10. My previous Mate 20 lite had it for about a month. Can't seem to find a way to update it - tried pc, Huawei and still no luck.

msnook90 by Level 1: Joiner
  • 8 replies
  • 0 kudos


Hi, I’ve filled in the form to get my LG G7 thinq unlocked, and have received the email with the code and instructions. However, the instructions says to click on service provider lock and then enter the code but it tells me “your phone is not person...

Kev94 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Tethering?

I’m swapping to O2 from Three in a couple of days. I will be on the 100GB/unlimited minutes tariff on a contract.With Three, I could tether a laptop to my phone while roaming in the EU. The data was limited to 15GB/month, the same as when using the p...

Woody53 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Samsung A71 muting problem

My phone keeps muting itself mainly when I put it in my bag or pocket.....anyone else has the same problem?

Rosalind1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Will the Google Pixel 5 be available on O2?

I love O2, great network coverage and addition deals, but with them not stocking the Pixel 5 I am worried that when my contact runs out I won't be able to upgrade to it. Does anyone know if the pixel 5 will be stocked by o2 when it is released?

Cannot connect to wifi - Samsung Galaxy S10e

I recently upgraded from a Samsung Galaxy S8. When I connect to o2 wifi the internet does not work. I had to download Firefox and navigate to the o2 wifi homepage each time and click 'connect'. Today it did not work. Google Chrome and Samsung Interne...

tony99 by Level 1: Joiner
  • 2 replies
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Resolved! Honor 20 Lite Headphone Issue

Hi. My 2 month old Honor 20 lite has a headphone jack problem. It won't play through my Skull Candy or JVC Gummy headphones but will play through my old Samsung headphones and my sons Skull Candy headphones. All the connectors are the same but playba...

Resolved! Changing phones question

Hi all, Hopefully these are a quick and easy set of questions My current phone (Samsung Galaxy from 2015) is too old to run the NHS Covid app, so I was going to get a Galaxy A10 to replace it and access the app. My queries are: O2 is my current netwo...

Wallcloud by Level 1: Joiner
  • 3 replies
  • 0 kudos