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Forum Posts

Welcome to the Android board!

Hi everyone, Welcome to the Android board! If you have an Android device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a pu...

Martin-O2 by Former Staff
  • 38771 Views
  • 2 replies
  • 2 kudos

Resolved! new handset and not receiving calls or texts

My phone was stolen on holiday and O2 at my request put a bar on it. I returned home to new handset (Pixel8) and sim card. Installed the card but realised the bars are still in place and requested removal - told it could take 24hrs. I was able to mak...

dic by Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

Started getting background music on incoming calls

Hi I have a Huawei p30 pro. And just today I've started getting loads of Spam emails but also every time someone calls me I'm getting music playing in the background. If I use speaker mode it doesn't play, only if I use the phone normally. I get the ...

rocco1504 by Level 1: Joiner
  • 623 Views
  • 6 replies
  • 0 kudos

Resolved! sim card damage

Hello I got my 02 Sim card that needs activating unfortunately i cant do a sim swap to keep my old number as my toddler chewed it up how can i get to activate my new sim card please?

Resolved! S24 ultra pre order

I’ve used o2 switch up to pre order the s24 ultra in store today, online it says the device will be delivered from the 26th. The email says up to two weeks. Does anyone know a more accurate estimate date?

"not registered to network", fixes for a time when I reset the phone.

I've recently been having an issue where my phone occasionally stops connecting to the O2 network, but doesn't seem to show me that's the case at all. I get no messages or symbols in the menu to say this is the case, so I have no idea it's happened u...

hedwyn by Level 1: Joiner
  • 565 Views
  • 3 replies
  • 0 kudos

Resolved! MCK code required. Samsung galaxy S9

Enter MCK Network unlock code blockedToo many incorrect attempts Called up o2 customer services. They don't have a clue .. I have the network unlock code but the phone is asking for MCK and O2 customer services doesn't understand this. Please help as...

Arrghhh by Level 1: Joiner
  • 824 Views
  • 5 replies
  • 0 kudos

Exchange Device

I want to exchange my new phone for a different colour. I am within the 14 days Do O2 send out the new colour when the order is made or do they only send the new colour once they have received the original?I have made the return order via MyO2 and th...

Jake2023 by Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos

Need Help to unlock an old Virgin Mobile

I have an old Sony Ericsson K770i mobile phone but it is locked to Virgin Mobile.. I called Virgin Media and they told me to contact my service provider. Please help and let me know if O2 can send me unlock code to unlock this old Sony Ericsson mobil...

Upcoming Samsung Event - 17 January at 6pm

Hey all Do we have many Samsung fans on the Community? If you're answering YES, then you've come to the right place As you may or may not know Samsung are hosting an event this Wednesday, 17 January at 6PM, so make sure you don't miss out Are you exc...

Dave-O2 by Community Manager
  • 853 Views
  • 6 replies
  • 0 kudos