
on 12-08-2014 15:12
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on 12-08-2014 15:12
Hi All, I'm new here and not technical at all.
I bought a £10 bundle and I have noticed that when I turn Wifi on it takes a pound off my remaining credit. When the Wifi is off it seems to understand it is part of the bundle? I thought using my Wifi I wouldn't be charged for using the internet let alone ordinary text messages? (I've also noticed that if I put a smiley on my texts it is considered an MSM and not just an ordinary text and I am charged for this):robotfrustrated:
In a nutshell I don't understand when to use Wifi and when not to
Thanks in advance for any help
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on 13-08-2014 10:50
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on 13-08-2014 10:50
Regarding wifi
It's free and wouldn't override the network.
If you have a payg allowances of texts and minutes they are taken from those allowances unless you've used them up.
Turning on wifi to connect to home wifi or a shops wifi wouldn't override those allowances.
You would only get charged if you sent texts as Mms as they are not included in your allowances.
I'd suggest phoning O2 on 4445 just to have your account looked at.

12-08-2014 15:15 - edited 12-08-2014 15:20
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12-08-2014 15:15 - edited 12-08-2014 15:20
http://www.o2.co.uk/termsandconditions/mobile/pay-and-go-web-daily-web-daily-bolt-on-monthy-web-bolt...
Wifi is 100% free.
When on wifi turn off mobile data in your phones settings to stop the charge or add a bolt on or pick a payg tariff with data in it if you want to connect to O2 internet.
Adding an emoticon makes the text a mms.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...
Mms info.
http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...
What's app and viber are cheaper alternatives to the 40p per mms O2 charge.
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on 12-08-2014 16:40
@Anonymous wrote:I bought a £10 bundle and I have noticed that when I turn Wifi on it takes a pound off my remaining credit. When the Wifi is off it seems to understand it is part of the bundle?
Hi and welcome on board
This is confusing as WiFi is free but mobile data comes out of your allowance.
I'm wondering if you are not connecting to the WiFi properly - Maybe worth a check ?
I see you have already been given a link to a post I made about MMS charges so I'll leave you to read through that but feel free to shout up if there is anything you're not sure about at all.....
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-08-2014 16:48
Thanks for reply Band of Brothers
"When on wifi turn off mobile data in your phones settings to stop the charge or add a bolt on or pick a payg tariff with data in it if you want to connect to O2 internet."
I followed these instructions by going to 'more networks' then 'mobile networks' and then seeing the 'mobile data' ticked I unticked it and whilst having my wireless on I texted a friend, I was charged for the text.
Thanks for the threads explaining emoticons.

on 12-08-2014 16:51
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on 12-08-2014 16:51
Basically turning off Mobile Data in your phones settings stops ANY connection to the O2 data network.
Also as MMS needs a data connection you won't be able to send this type of text message.
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on 12-08-2014 16:51
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on 12-08-2014 16:51
Do you not have a text allowance? What tariff at you on?
Texts go through the network not via wifi.
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on 12-08-2014 16:52
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on 12-08-2014 16:52
Lizard wrote:I followed these instructions by going to 'more networks' then 'mobile networks' and then seeing the 'mobile data' ticked I unticked it and whilst having my wireless on I texted a friend, I was charged for the text.
Unfortuantely WiFi only gives you free access to data.
Calls & texts would still be chargeable (or come out of your allowance).
If you want to send free texts over WiFi you need to use another app such as BBM or Whatsapp.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 12-08-2014 17:19
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on 12-08-2014 17:19
Take a look to see if one better matches your usage pattern.
http://www.o2.co.uk/tariffs/payandgo
You can choose a new tariff via your myo2, live chat or by ringing 4445 (25p per call)
Let us know how you get on.
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12-08-2014 19:05 - edited 12-08-2014 19:06
Thank you to you all! What a friendly forum this is. Reading through all the posts I'm beginning to understand what is involved. I have the £10 bundle, which has from recollection 90mins free calls, oodles of free texts and 500mb data per month. Am I right in thinking that data means using email and the internet on the phone, and perhaps other apps?
This is probably such a basic question:manembarrassed: but if I get to grips with it I might start enjoying the phone rather than being intimidated by it at the moment!

on 12-08-2014 19:07
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on 12-08-2014 19:07
Yes data is used for accessing the internet and reading e mails.
Also data is issued in the background to update your apps and for location services such as weather etc.

