Hi
I have loyally stayed with O2 since they were BT Cellnet (they have been good with retention incentives).
However one very important aspect of their services which has demonstrated no significant improvement in my opinion is network coverage.
Signal strength is consistently less than rivals (e.g. EE), and not uncommonly absent altogether.
I live on the edge of a medium size city, and I frequently have to go out in the back garden to make or receive mobile calls. And as for 3G forget it.
I actually wrote a letter to the customer service dept, who replied with some rather bland non-specific statement about always trying to improve the coverage.
My current contract ends early next year and I will certainly be looking very closely at EE - my GFs phone is with EE and has a constant good signal strength.
It's pretty poor that in 10 years I've seen very little change from O2 in this vital service requirement.
swayzak
