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Upgraded phone

Anonymous
Not applicable
So I recently got an upgrade for my S4 to an s6 while I was on a pay monthly contract, I take the phone out and insert the sim it came with but all I get is nit registered on network so I go to my settings,click onto networks and it loads up O2-UK. Clicked on that an all I get is that I cannot connect to that either. I also cannot use mobile data.

Was there any point in this new sim or should I swap my old one in?
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MI5
Level 94: Supreme
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Registered:
You need to activate the new sim card http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149983 Posts
  • 641 Topics
  • 28564 Solutions
Registered:
You need to activate the new sim card http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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