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Unlocking a device

02unlock
Level 1: Joiner
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‎19-11-2021 16:18 - edited ‎19-11-2021 16:20

‎19-11-2021 16:18 - edited ‎19-11-2021 16:20

I have requested the unlatching code and the code has been used more than 3 times incorrectly. I believe this is now locked the phone. How do I get the phone unlocked and unlatched from 02? It's is a Samsung Galaxy 7 Edge

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MI5
Level 94: Supreme
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on ‎19-11-2021 16:35

on ‎19-11-2021 16:35

@02unlock 

You'll need one of out community managers to help.

I'll tag @Martin-O2 @lewys-gp and @RafaC to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RafaC
Former Staff
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on ‎22-11-2021 09:59

on ‎22-11-2021 09:59

Hey @02unlock I'll send you a private message to get more details so that I can move your MCK request forward. 

Thanks for the tag @MI5!

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