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03-09-2023 14:32 - edited 03-09-2023 14:47
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03-09-2023 14:32 - edited 03-09-2023 14:47
I use a hand-me-up OnePlus 5T from my son which has always been on the O2 network. I asked O2 on-line to unlock the phone (no providers appeared when I checked network operators) .
However, I've received the following reply:
'Thank you for your unlatching request for IMEI xxxxxxxxxxxxxxx. The mobile number that you provided is xxxxxxxxxxx. I'm sorry, we have not been able to unlatch your device at this time. The reason given is: We were not able to find the details in our system, the handset is not an O2 device'.
Please help!
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on 03-09-2023 15:01
Guide here Guide: Unlocking an O2 phone to use a different SIM card
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on 03-09-2023 15:01
Guide here Guide: Unlocking an O2 phone to use a different SIM card
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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03-09-2023 15:17 - edited 03-09-2023 15:25
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03-09-2023 15:17 - edited 03-09-2023 15:25
Thanks very much MI5 - I rebooted the phone pending replies here (embarrassed I didn't do it before).
All available networks then appeared when I turned off automatic connection - it had been unlocked all the time.
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on 03-09-2023 15:39
That's usually what that message means @EileenDoot 👍
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![](/skins/images/930FC1B79A00AC7E910DD39C7E7BAF93/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/930FC1B79A00AC7E910DD39C7E7BAF93/responsive_peak/images/icon_anonymous_message.png)