Unlock code doesn't work

[ArturS]

Hi,

Unfortunately, the code O2 provided and / or the instructions are not accurate.

When I enter "Service Provider Lock" I am told the phone is not customised.

I have to enter the "Network Lock" menu to be able to enter the code, however the code O2 sent doesn't work. My phone informs me the unlock request was unsuccessful. I already tried 4 times, only 6 attempts left. 

I checked my IMEI, I gave O2 the correct number.

I want an O2 rep to get in touch with me and help to unlock my phone. I have an LG G7.

The email support is down, chat impossible to find / hidden in a maze. Embarrassing.

[MI5]

@ArturS 

No one from O2 will contact you and frankly, it would be pointless anyway.

LG phones need to be unlocked via a cable and software at a phone repair shop as they virtually never unlock from a code.

Take it to your local repair shop in town and save yourself the grief.

[ArturS]

Pff... then what's with:

"As an O2 customer, your O2 device can be unlocked at any time."

This means something more like:

As an O2 customer we don't give a toss about you so go to the corner shop and pay some random dude to get this done for ya.

[ArturS]

Btw, how do I know the corner shop won't brick the phone?

[ArturS]

Just an update, O2 escalated to LG, perhaps they get me a working code.

In the meantime in went to check who could unlock the phone with cable and software, as per MI5's suggestion. None of the repair places in town had a clue on how to go about that.