Unable to send or receive MMS, Galaxy S3

[Anonymous]

I have an O2 contract, but using an unlocked UK Galaxy S3 (BTU firmware). For a while now I've not been able to send or receive MMS messages - sending has the error 'service not activated on network', receiving gives me a text from O2 with a link to view the message. I've checked the APN, looks correct. I've reset to default settings, no luck. Sending ACTIVE to 2020 does nothing, I don't even get a reply (tried this several times).

This has been happening for some time now, although it was working a few months ago.

My girlfriend has the same phone, same contract and the same problem.

Mobile 3G data works fine.

Any ideas? 

[Anonymous]

Have you thought perhaps about a workaround by using another route to send mms messages ?

Such as WhatsApp or Viber

[Anonymous]

Very weird that it was working on both, and now not working on either! Did the change from them working to not working coincide with any particualr event? I.e. did you take them abroad, add or change a bolt on etc, and did they both stop working at exactly the same time?

[Anonymous]

I did read somewhere that the s3 has a data usage restrictor. 

Perhaps terminating that process or turning it off may help.

[Anonymous]

Not been abroad, the only thing I can think of is Samsung have messed up the MMS with the latest firmware update (XXEMG4). We updated our phones with the new firmware on the same day but can't say precisely when MMS stopped working.

[Anonymous]

Yeah that works but not all my contacts have smartphones/access to such apps

[Anonymous]

---

@Anonymous wrote:

Yeah that works but not all my contacts have smartphones/access to such apps

---

Fair enough.

How about e mailing the pictures and text to your contacts instead.

Another member called Bambino posted this link not too long ago which could also help.

http://www.digitaltrends.com/mobile/how-to-send-texts-to-email/

I know this is not rectifying the issue but instead im trying to help you with workarounds !

Also give this a go ;

In Chomp. 
Go to settings: Mobile Carrier Settings >MMS Network Settings >check, Preserve Image Resolution 
Set Size Limit to 1MB

[Anonymous]

---

@Anonymous wrote:

... but instead im trying to help you with workarounds !

---

 Other work-arounds could be using messaging apps such as Kik messenger or Whatsapp. These would use a few kb of data per picture, but if you have any kind of data allowance that is a lot better than paying 35p per mms!

[perksie]

---

@Anonymous wrote:

Not been abroad, the only thing I can think of is Samsung have messed up the MMS with the latest firmware update (XXEMG4). We updated our phones with the new firmware on the same day but can't say precisely when MMS stopped working.

---

Did you back them up and factory reset them after the update?

Try that and then re-enter the MMS settings.

[jonsie]

Had no problems after the recent update. If your settings are as above there shouldn't be a problem unless it's account related. When you say they reset your MMS did they physically remove it and re-add it to the account? You need to insist that they do this, the process takes 24 hours.

Alternately a factory reset may help.

[Anonymous]

Did full factory reset/initialization to reinstall firmware, made no difference. Tried a Vodafone PAYG SIM, and guess what? That doesn't work either, MMS won't send or receive! This is the weirdest problem I've ever encountered