Spotify Premium

Anonymous · ‎21-10-2016

My Spotify Premium has stopped working. I pay £9.99 a month which is charged to my O2 bill - I have contacted Spotify who claim they cannot locate my account- is anyone able to assist in finding out why my Spotify no longer works given that I am paying through O2?

Cleoriff · ‎21-10-2016

Hi @Anonymous I have just checked on the Spotify forum and a usual fix is to log out of the app then log back in again. Worth a try.....

Veritas Numquam Perit

MI5 · ‎21-10-2016

Spotify is down at the moment.
Quite a few sites have been hit by a cyber attack.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎22-10-2016

A cyber attack that affected Spotify and Twitter along with other sites according to this report...

https://techcrunch.com/2016/10/21/many-sites-including-twitter-and-spotify-suffering-outage/

Veritas Numquam Perit

Anonymous · ‎22-10-2016

Thanks yeah I read about the attack but this has been happening for some time so I am thinking it is another issue. Was hoping for some feedback from O2 on this one as they are the ones deducting the £9.99 from my bill each month- that money must be going somewhere.

Cleoriff · ‎22-10-2016

Maybe you should contact customer services @Anonymous http://www.o2.co.uk/contactus

Personally I would be more concerned that Spotify can't locate your account...

Veritas Numquam Perit

Anonymous · ‎22-10-2016

Thanks yes - will get in touch with O2 today

MI5 · ‎22-10-2016

I didn't know you could pay o2 for Spotify?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎22-10-2016

I thought they did it with Charge to Mobile...so have looked and apparently you can..

http://www.o2.co.uk/chargetomobile

Veritas Numquam Perit

MI5 · ‎22-10-2016

Ah c2m so not really paying o2 at all then. Just being billed for the service but payments are going straight to Spotify.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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