Solved: emails not coming through to my samsung a3 phone u...

Anonymous · ‎31-10-2016

help.after the yahoo play app updated itself my emails stopped coming through to my phone for a week.they are now coming through but only when the house wifi is off.my laptop and tablet work fine.when the house wifi is on my emails dont come through and i cant open existing emails.as soon as its switched off they come through but that is eating into my data allowance.can anyone enlighten me.its driving me mad.

MI5 · ‎31-10-2016

Delete app completely and restart the phone.
Try and download the app fresh and set up your email again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-10-2016

Delete app completely and restart the phone.
Try and download the app fresh and set up your email again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎31-10-2016

@MI5 wrote:
Delete app completely and restart the phone.
Try and download the app fresh and set up your email again.

And that works...as I have found out on many occasions using your advice...:smileywink:

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