cancel
Showing results for 
Search instead for 
Did you mean: 

Sony xz premium random restarts

Curr946
Level 26: Upbeat
  • 2174 Posts
  • 133 Topics
  • 44 Solutions
Registered:

This random restarting beginning to get on my goat. I'm too busy to try resetting and losing all my stuff. Nippy. 

 

Any one else having this issue after the last Sony update

 

Screenshot_20180218-012507.png

Current Phone: Sony Xperia XZ Premium
Message 1 of 9
8,072 Views
8 REPLIES 8

Anonymous
Not applicable
Message 2 of 9
8,069 Views

Cleoriff
  • 122370 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Curr946It seeems to be a very common problem discussed on the Sony forums

https://talk.sonymobile.com/t5/Xperia-XZ/Xperia-XZ-Randomly-Rebooting/td-p/1188656

They suggest trying a software repair using Xperia Companion https://talk.sonymobile.com/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/110305...

If that fails then you need to discuss it with Sony

http://services.sony.co.uk/supportmvc/en/Contact/

Veritas Numquam Perit

Girl in a jacket
Message 3 of 9
8,051 Views

Curr946
Level 26: Upbeat
  • 2174 Posts
  • 133 Topics
  • 44 Solutions
Registered:
So i reluctantly did this software repair..... and itsstill restarting and now i really cant be bothered setting it fully back up. so annoying.
Current Phone: Sony Xperia XZ Premium
Message 4 of 9
8,005 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Boot into safe mode and see if it's still doing it https://support.sonymobile.com/gb/xperiaxz/kb/0231018877589a7b01429399b11c00699b/#gref
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 9
8,003 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Nice to see you back @Curr946 slight_smile How is your phone doing, still restarting randomly?

Message 6 of 9
7,968 Views

Curr946
Level 26: Upbeat
  • 2174 Posts
  • 133 Topics
  • 44 Solutions
Registered:

Yeah, sadly it's still the same. Here just last night's log.. 

 

Screenshot_20180228-093810.png

 

And yeah, good to be back lol. 

Current Phone: Sony Xperia XZ Premium
Message 7 of 9
7,895 Views

Curr946
Level 26: Upbeat
  • 2174 Posts
  • 133 Topics
  • 44 Solutions
Registered:
Wish I had never changed from the oneplus3t 😔
Current Phone: Sony Xperia XZ Premium
Message 8 of 9
7,891 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:

Have you contacted Sony yet?
Myself id get it backed up and do a repair installation on Xperia companion.

 

Edit.

Can see you've done a repair installation already.

Contact Sony for a repair

Message 9 of 9
7,876 Views