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Posts: 2,174
Topics: 124
Kudos: 176
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Registered: β€Ž06-11-2014

Sony xz premium random restarts

This random restarting beginning to get on my goat. I'm too busy to try resetting and losing all my stuff. Nippy. 

 

Any one else having this issue after the last Sony update

 

Screenshot_20180218-012507.png

Current Phone: Sony Xperia XZ Premium
Posts: 8,182
Topics: 108
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Registered: β€Ž17-03-2015

Re: Sony xz premium random restarts

@MI5 @viridis

iPhone XR 64GB
Posts: 65,561
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Registered: β€Ž14-01-2013

Re: Sony xz premium random restarts

@Curr946It seeems to be a very common problem discussed on the Sony forums

https://talk.sonymobile.com/t5/Xperia-XZ/Xperia-XZ-Randomly-Rebooting/td-p/1188656

They suggest trying a software repair using Xperia Companion https://talk.sonymobile.com/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/110305...

If that fails then you need to discuss it with Sony

http://services.sony.co.uk/supportmvc/en/Contact/

*The Game Is On*


Posts: 2,174
Topics: 124
Kudos: 176
Solutions: 44
Registered: β€Ž06-11-2014

Re: Sony xz premium random restarts

So i reluctantly did this software repair..... and itsstill restarting and now i really cant be bothered setting it fully back up. so annoying.
Current Phone: Sony Xperia XZ Premium
Posts: 84,988
Topics: 521
Solutions: 10,587
Registered: β€Ž04-04-2012

Re: Sony xz premium random restarts

Boot into safe mode and see if it's still doing it https://support.sonymobile.com/gb/xperiaxz/kb/0231018877589a7b01429399b11c00699b/#gref
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,117
Registered: β€Ž23-07-2014

Re: Sony xz premium random restarts

Nice to see you back @Curr946 Smiley Happy How is your phone doing, still restarting randomly?

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Posts: 2,174
Topics: 124
Kudos: 176
Solutions: 44
Registered: β€Ž06-11-2014

Re: Sony xz premium random restarts

Yeah, sadly it's still the same. Here just last night's log.. 

 

Screenshot_20180228-093810.png

 

And yeah, good to be back lol. 

Current Phone: Sony Xperia XZ Premium
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Posts: 2,174
Topics: 124
Kudos: 176
Solutions: 44
Registered: β€Ž06-11-2014

Re: Sony xz premium random restarts

Wish I had never changed from the oneplus3t πŸ˜”
Current Phone: Sony Xperia XZ Premium
Posts: 12,879
Topics: 71
Registered: β€Ž14-01-2014

Re: Sony xz premium random restarts

[ Edited ]

Have you contacted Sony yet?
Myself id get it backed up and do a repair installation on Xperia companion.

 

Edit.

Can see you've done a repair installation already.

Contact Sony for a repair



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