on 19-10-2012 10:20
on 19-10-2012 10:20
I loaded the official O2 Android ICS update, and now my phone is misbehaving. I won't hold a stable connection with my home Wi-Fi, although it's fine with the WiFi at work, and it won't sync with MS Exchange. Not happy. Would go back to the old version, but can't. Worked just fine with the old firmware.
Phone under warranty as only a few weeks old. Thinking of taking it back.
Anybody else had problems.
Solved! Go to Solution.
on 26-10-2012 09:46
"they won't replace it because I've had it more than 28 days (I've had it 35 days). It has to go back for "repair". They won't replace unless it's failed four (YES FOUR) attempts at repair."
I had something similar arise (not with a Sony phone) a couple of years ago and I rang trading standards to check my rights. The short version is that the supplier can attempt to repair a faulty item and doesn't have to give an automatic replacement or refund BUT they can not demand the right to keep TRYING to repair it for an unreasonable amount of time. They are NOT allowed to make-up such ridiculous terms as "we will have four goes" - the law does not allow them to make such demands of the customer - especially when each attempt at repair could leave you without a phone for several weeks and a phone can reasonably be said to have a "first owner" life of a year or so. If they insist on playing such games after the first repair fails - contact Trading Standards or speak to the CAB.
Incidentally - it is possible to get an officially "updated" Xperia reflashed with gingerbread without breaking your warranty - by sending or taking it into Sony. Details of that are available on Sony's site and forums - so if nothing else works, you can go for that option.
on 26-10-2012 15:32
on 26-10-2012 15:35
on 12-11-2012 09:55
Ended up sending it to Sony and they have loaded GB back on it. Very disappointed.