Solved: Sony Xperia J ( Invalid MMI )

Anonymous · ‎19-05-2013

Had the phone 3 weeks, changed over to £11.00 contract last week and got a new sim, 4 days ago, I'm now unable to get my Balance Invalid MMI is the message I get.

Ian

Anonymous · ‎19-05-2013

Thanks looks like they created another account but the e-mails address clash!! lad in shop was so quick and keen of the sale he just typed away!! They said on friday when I went in that it was a problem with a server!! That was the reason why I couldn't get the balance..

Thanks for your help!!

Ian

View solution in original post

MI5 · ‎19-05-2013

*#10# for payg balance or did you change to a contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-05-2013

I was on Pay as you go but went onto £11.00 Contract, It was working fine on thursday!!

MI5 · ‎19-05-2013

You can't use a shortcode if you are on contract. Click on "MY O2" at the top right of the screen and log into your account for your balances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-05-2013

Thanks, I already have an account for PayGo!! so will everything have been swapped over?? Nothing is showing under "My Bill" Appart from my name and number?? I'm not very used to this system at all prefer paper bills!!

Ian

MI5 · ‎19-05-2013

It can take a few days for it to transfer over but it should be showing in that section soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎19-05-2013

Oh, and if you have a smartphone you can download the "My O2" app to track your usage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-05-2013

Thanks looks like they created another account but the e-mails address clash!! lad in shop was so quick and keen of the sale he just typed away!! They said on friday when I went in that it was a problem with a server!! That was the reason why I couldn't get the balance..

Thanks for your help!!

Ian

O2

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