Sony Xperia 10 iii Update Issues

[UkSparky]

Good morning,

A week ago I purchased the above handset direct from O2. All is working well except one issue, Google Play Security Updates simply refuse to install past February 2021. It offers me a 544kb update - downloads and installs it - then prompts a reboot....

Once I complete the reboot it then offers me a 27Mb update, which refuses to even download - the handset spontaneously reboots - removes the 544kb update and reverts the Play Store back to a previous version.

Ive tried all ther usual things, plus way more. Has anyone else eperienced this?

[MI5]

@UkSparky 

Sounds like a bug in the firmware.

Have you enquired with Sony?

https://www.sony.co.uk/electronics/support/mobile-phones-tablets

[UkSparky]

Indeed I have, they've had me going round in circles for the last 10 days refusing to escalate the matter.

My reason for posting here is my handset has O2 branded firmware loaded on it, i'm hoping that someone from O2 will pick up on this and pass it to their devs. I must admit, though, that the problem isnt restricted to O2 handsets, a thread here on the Sony forum shows that others are experiencing the same issue.

I also took the time to contact Google over the matter, but received only a generic "its not our problem" reply. This despite the fact that only Google apps are affected by this issue.

My advice to people wanting to buy this handset from O2 is to hold off a while, and let them iron out bugs.

[madasaf1sh]

@UkSparky

The OS is still developed & Managed by Sony, all o2 do is say what content they want adding or removing, and Sony do all the hard lifting.

It's a shame these bugs exist, as it looks like a nice Sony handset but you may have to wait for an update from Sony to fix it I'm afraid to wait.

[MI5]

Yep, definitely a Sony issue.

[viridis]

It's been escalated.