Sim card not registering

[Martinm124]

Hi,

I have recently upgraded my phone and requested a new sim card as I lost my old one. The new sim card has been sent and it has been coming up as 'emergency calls only' for a week now.

How can this be fixed?

I have tried restarting the phone and made sure the sim card is inserted correctly.

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call