Solved: Re: Screen burn S6 edge

Anonymous · ‎18-02-2017

Is screen burn covered by warranty?
Just tried to upgrade my phone and I was told I have screen burn.
Phone is only 18 months old.

MI5 · ‎18-02-2017

Yes it should be as long as it's not caused by user neglect.
We would suggest you go to Samsung to get it looked at though rather than o2's repairers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-02-2017

Yes it should be as long as it's not caused by user neglect.
We would suggest you go to Samsung to get it looked at though rather than o2's repairers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)