Samsung S6 - GearVR, Oculus and power sharing pop ups

[Anonymous]

For the last 2 days my S6 has been popping up with Gear VR and Oculus install, making my screen go all black apart from a small 'x' in corner with some robotic womans voice speaking.  I try cancelling this install whatever the hell it is but it doesn't go away easily.  Then keep getting pop ups at random times throughout all the day about a 'power sharing'.  I also can't leave phone on charge at night in bedroom without it beeping as if its starting to charge multiple times and this morning it hadn't even charged overnight when left downstairs charging.

Is this a software or hardware fault? not sure any other users have encountered this (couldn't see in o2 forums)

Only couple months old so I will be looking to return this phone unless I can figure out the reason

[MI5]

---

@Anonymous wrote:

She has just text me to say that the S6 is saying charger connected when its not even plugged in!

---

Classic symptoms of a damaged port.

[Cleoriff]

If it's still under warranty give Samsung a ring. Don't bother with O2 repairers.

0330 SAMSUNG (726 7864)

[MI5]

It's an S6 so will still have loads of warranty left.

[jonsie]

---

@Cleoriff wrote:

If it's still under warranty give Samsung a ring. Don't bother with O2 repairers.

0330 SAMSUNG (726 7864)

---

^^^^^ That!!!!

[Anonymous]

Thought I'd update you all as you were very helpful.

Rang Samsung and their helpline ran through some tips to find the fault including a soft reset and then after that failed did a full reset which also developed the same errors shortly afterwards.

Symptoms are...

Phone saying charger connected when it isn't

Phone not charging when it is connected to charger

Gear VR trying to install with annoying robotic voice prompts

Power Sharing popup constantly appearing saying 'a power sharing cable has been attached' etc etc

As has been mentions it all seems to relate to the USB port.

Samsung were very helpful and gave the option of either taking phone into a Samsung centre, sending me a prepaid envelope or having a courier collection.  I went for the courier collection and they estimate a 5 day turnaround on the repair and return.

Thought that may help anyone searching for the same problems

Cheers all

[Cleoriff]

Thanks for updating us @Anonymous Samsung do have a good turnaround time so best of luck with it all

[MI5]

Are you @Anonymous from Birmingham ?