@Anonymous wrote:
Photo i.d to pick up a blank sim card !
They are free and ive picked up quite a few of these from my local o2 shop although the big difference is ive always performed the swap at home using the link.
Now I can understand them wanting you to prove who you are when performing the swap instore to protect the account.
Did you ask the employee what else you could provide to pass the check ?
The way that a sim swap works is that a code is sent to your old sim card in a phone to use the code to instigate the swap.
If thats not possible for whatever reason then the store/cs are able to instigate the swap remotley without having to use the code method.
I believe you would have had 7 days to fully cancel the contract.
No, I didn't ask the employee if there was anything else to provide as evidence as they seemed adamant that it had to be drivers licence or passport.
I answered the required security questions etc. I was expecting them to give me a new SIM to replace the faulty one, but they didn't.
It's true there is 7 days to cancel the contract but if the goods are faulty which this is then it comes under the Sales of Goods Act, surely. As I understand it goods are deemed faulty if it comes with a service such as a mobile phone. I have tried to get help with the issue and I understand they are protecting my account, but I am being told one thing when I contact CS and then another when I visit the store.
