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Vennwood · ‎04-05-2013

Hi All,

got a notification on my Note this morning saying a new update was available. As I have experienced in the past the notice is a very persistant one and you can only delay it by 3 hours before it reappears.

So ah well I might as well update. It has been sat "downloading" for the last 3 hours - has anyone else had this problem? How long should it take? Should I unplug and try to start again?

Thanks in anticipation

Vennwood · ‎04-05-2013

At last I'm up and running. Had to close PC and force phone to shutdown as both appeared to be frozen. When Note rebooted it came up with failed update message and asked me to do emergency update (or something like that) Anyway that didn't seem to work so I tried again and said no to that and started again. Fortunately it worked this time so alls well.

Thanks for all the help guys

View solution in original post

Anonymous · ‎04-05-2013

It shouldnt take 3 hours I think I would try starting it again

MI5 · ‎04-05-2013

Are you using Kies or OTA on the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Vennwood · ‎04-05-2013

I'm using Kies after that did an update

Anonymous · ‎04-05-2013

So is it sorted now

Vennwood · ‎04-05-2013

No its still stuck there - I can't seem to shut it down without rebooting the PC

Anonymous · ‎04-05-2013

Sounds like its completely frozen

Vennwood · ‎04-05-2013

Yep - that's my take on it

Anonymous · ‎04-05-2013

Let us know how you get on once you've restarted

MI5 · ‎04-05-2013

You might find you need to turn off your anti virus whilst downloading the firmware to Kies. Also, try looking for an OTA update on the phone. It may be quicker.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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