Solved: Safe Mode and warning message about OS

Anonymous · ‎29-09-2015

When I turned on my phone at Gatwick on Friday a warning message 'custom OS can cause critical problems ...'. Using the volume key I restarted my phone which is now fixed in Safe Mode. When I choose to come out of Safe Mode the warning message reappears. Looking this up on the Internet I see that other Galaxy users have the same problem. Help please ?

My phone is a Galaxy 4 , purchased in December.

MI5 · ‎29-09-2015

Sounds like the volume key could be sticky.
try giving it a clean or check it's not getting pressed accidentally maybe by a case or something?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎29-09-2015

Have you tried resetting the phone?

@MI5 @viridis could help

MI5 · ‎29-09-2015

Sounds like the volume key could be sticky.
try giving it a clean or check it's not getting pressed accidentally maybe by a case or something?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-09-2015

Thank you -it's worked !!

MI5 · ‎29-09-2015

Great news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-09-2015

That's great news @Vickers! Remember that if you have any other questions the community is here to help

Anonymous · ‎01-10-2015

Awesome news @Anonymous

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