S7 Edge battery fried...

[AutismSupermum]

So, Saturday lunchtime I was visiting my Nan 30 miles away. As I got in the car to drive the 45 minute trip has me with my children, I plugged my Samsung S7 edge in to charge. On arrival home, I took the phone off charge and it had an overheating warning. From that point on, it would not charge at all. I looked through all different forums to see what the issue could be, tried all fixes like factory resetting etc and nothing. The last thing I tried was plugging it in to my laptop to see if the hardware was recognised.

within 5 seconds it was smoking! Thank goodness I noticed right away as it could potentially have set my house on fire with me and my two little boys inside!

contacted Samsung first, but as their product relations team were closed until Monday I decided to go through O2 as the phone was still under warranty. Sent it off yesterday, tracked it online to see that they are trying to charge me £229 as apparently it is a customer damage: burn marks on USB port.

have asked for them to send it back I repaired as Samsung have asked me to send it to them ASAP ...

anyone else have have similar Issues? It was not brand new when I got it from O2, it was a "perfectly fine" refurbished model

[jonsie]

Call into an O2 store with your sim. They will put it into one of the test phones and sort your code out. 

[MI5]

When you go to the store to get your phone back, ask them to put your sim in a phone to get your code.

[AutismSupermum]

Good thinking batman, never thought of that!

[MI5]

I guess they didn't offer you a loan phone either!

[jonsie]

---

@MI5 wrote:
I guess they didn't offer you a loan phone either!

---

Suppose you have to ask or beg... 

[AutismSupermum]

I think it was mentioned, but this whole thing has been done online, I don't  even know where my closest store is lol

[MI5]

Ah, I see.
Hope you get it sorted soon.

[AutismSupermum]

Ta very much for the advice, will update when I hear more from Samsung