S7 Edge battery fried...
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on 08-08-2017 21:22
So, Saturday lunchtime I was visiting my Nan 30 miles away. As I got in the car to drive the 45 minute trip has me with my children, I plugged my Samsung S7 edge in to charge. On arrival home, I took the phone off charge and it had an overheating warning. From that point on, it would not charge at all. I looked through all different forums to see what the issue could be, tried all fixes like factory resetting etc and nothing. The last thing I tried was plugging it in to my laptop to see if the hardware was recognised.
within 5 seconds it was smoking! Thank goodness I noticed right away as it could potentially have set my house on fire with me and my two little boys inside!
contacted Samsung first, but as their product relations team were closed until Monday I decided to go through O2 as the phone was still under warranty. Sent it off yesterday, tracked it online to see that they are trying to charge me £229 as apparently it is a customer damage: burn marks on USB port.
have asked for them to send it back I repaired as Samsung have asked me to send it to them ASAP ...
anyone else have have similar Issues? It was not brand new when I got it from O2, it was a "perfectly fine" refurbished model
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on 08-08-2017 22:08
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on 08-08-2017 22:08
Call into an O2 store with your sim. They will put it into one of the test phones and sort your code out.
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on 08-08-2017 22:09
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on 08-08-2017 22:09
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-08-2017 22:13
Good thinking batman, never thought of that!
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on 08-08-2017 22:14
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on 08-08-2017 22:14
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-08-2017 22:17
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on 08-08-2017 22:17
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on 08-08-2017 22:20
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on 08-08-2017 22:20
I think it was mentioned, but this whole thing has been done online, I don't even know where my closest store is lol
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on 08-08-2017 22:25
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on 08-08-2017 22:25
Hope you get it sorted soon.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-08-2017 22:30
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on 08-08-2017 22:30
Ta very much for the advice, will update when I hear more from Samsung


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