How is that the wrong process? And how is resetting the phone going to remove anyback up on googles’s servers? As I stated, back up on samsung as well so when logged back in it will restore contacts, calls and text.
Also I made this suggestion to help establish if it was indeed a hardware fault.
Question…. Do you often try to belittle newcomers, who are trying to help others? I mean, qouting something as “bizarre”, when it was 100% relavent to the problem.
I didn’t say it would work, as I knew it could very well be down to a hardware fault but, it would rule out the possibility that it’s a software clash.
I think you take your self way to serious Mr MI5 (name same’s it all) but isnt a forum designed to help people with suggestions not poke at newcomers because they make another suggestion which may seems not to be listed?..... pipe…. ? maybe not! Happy pills…. Just maybe.