S20 plus pre-order

[S20]

Has anybody who pre-ordered any of the new S20 range received an email or text about picking up your new phone?
I have checked and can see that my phone has been delivered to the store and i requested to pick it up from the store. I was also told last week that it would be today that i could pick it up but i have not received any updates at all since pre-ordering the phone.

[Crofty]

Ive not heard a peep not. All it says on myo2 app is that its in progress like it has been since orderd it. How did u find out it was in ur store

[donnalm88]

waiting on my pre-order but haven't heard anything, mines it to be posted out

[JetsJones]

This thread might help you all out 😎

https://community.o2.co.uk/t5/Discussions-and-Feedback/Samsung-S20-Series-Dispatch-email/td-p/130088...

[S20]

If you look on the my o2 app and go to track your orders and click on the ms number in blue on your order at the bottom there should be a tracking number. The courier states uk mail so i googled that and it send me to DHL so i typed the number in there and it said it was delivered to the store.

[MrsJeff]

Same here, mine was delivered to the store yesterday but I have had no emails or texts to say it is available. The preorder said it would be ready up to 3 days before general release (Friday 13th) but I'm not sure. Struggling to find any o2 help to ask the question, sure there used to be a live chat option somewhere...

[MrsJeff]

Just phoned 202, and the advisor called the store I'm due to collect from. They confirmed that as a preorder and as it is 3 days before release today, the handset is available to collect from now!