Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Level 1: Joiner
Posts: 7
Registered: ‎23-10-2019

S20 Ultra doesn't connect calls first time

Received S20 Ultra and have noticed that if I call a contact or new number, it disconnects before even a first ring.  I then have to do it again in order to connect with the other number.  Is there a solution to this?

Posts: 112,279
Topics: 565
Solutions: 14,970
Registered: ‎04-04-2012

Re: S20 Ultra doesn't connect calls first time

[ Edited ]

@BSB1 

There are some problems with voice calls at the moment which are being looked into.

https://community.o2.co.uk/t5/Discussions-and-Feedback/Problems-on-o2-network/m-p/1303336#M113412

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎23-10-2019

Re: S20 Ultra doesn't connect calls first time

Thanks for the reply but I'm not sure this is connected.  I have problems when contacting landlines and mobiles of any network but only on the first try.  

Level 2: Apprentice
Posts: 13
Registered: ‎01-02-2017

Re: S20 Ultra doesn't connect calls first time

I'm encountering a similar issue on my S20+ (only tested over WiFi Calling so far). I've also not made it through a single call without it cutting out at some point, which necessitates a call back.